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Returns Information

If you wish to cancel or return your order you must inform us with 14 days (beginning on the day you receive your package from the courier service) by emailing web@trailerstuff.ie. Please include your Order # and intentions regarding the return. You then have 14 days to return the items. Please allow 10 working days for returns to be inspected and for any refunds or other actions to be processed.


If you are returning an order to exchange for another item, we advise that you place a new order online for the correct parts. This new order will be processed and shipped as a separate transaction. Your existing order can then be refunded once we receive the items you are returning.


Please note that the carriage cost of your order will be deducted from the refund amount, unless special circumstances warrant otherwise.


Your returns package must include a note inside, with the following details

  • Name
  • Contact information
  • Order #
  • Intentions for the return (ie. refund, exchange, replacement etc.)


Failure to include this information may result in delays in processing your return or could prevent your refund until you take further action.


Important: The product must be returned in its original box and in new condition to be accepted for a return.